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Shipping Information

Shipping Information

Order Confirmation

After placing your order, you’ll receive a confirmation email at the address provided during checkout. This email will include your invoice, Order Number and detailed information about your purchase.

Processing Time

We aim to process every order within 2-5 business days. Orders placed before (11 AM) may begin processing the same day, while those placed after (11 AM), on weekends, or holidays will start processing the next business day. Once your order is processed and dispatched, you’ll receive a confirmation email with tracking information.

Cancellations

You may cancel your order any time before it enters the processing stage. Once your order has been marked as completed and prepared for shipping, cancellations are not possible. However, you may return your order for a refund once you have received it. Please reach out to our Customer Care team as soon as possible if you need to cancel your order.

For the most up-to-date information, please refer to your shipping courier’s available information when tracking your order.

Please note: shipping fees and customs taxes are non-refundable.

Promotional Codes

Promo Codes: Promo codes must be entered in the discount box at checkout before before placing the order. They cannot be applied to orders that are already placed and previous purchase.

Combining Promo Codes: Only one promo code is applicable per order. Some codes may have single-use limitation.

Expired Promo Codes: Promo codes are valid for a limited time and cannot be used after their expiration date.

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TRUE DAWG

Your one-stop shop for modern, premium and affordable dog accessories.

About US

Mail : Info@truedawg.com

Whatsapp : +91 8826874607

D-55, Street No – 9A, BADKHAL EXTENSION, FARIDABAD,
HARYANA, 121001

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